Delivering world-class HR

Tuesday, April 30, 2019
10am – 11am PT | 1pm – 2pm ET

Transforming Human Resources for the Future: Reimagining the People Experience at Cedars-Sinai

Cedars-Sinai’s 15,000+ employees provide world-class healthcare to more than 1 million people each year. To keep doing it successfully, the HR team realized it needed a smarter, more efficient approach to HR service delivery — one that mirrored its excellence in healthcare delivery.

Join Cedars-Sinai’s Executive Director of HR Operations, Derek Reisinger, and experts from ServiceNow and ScottMadden, Inc., for a look at how Cedars-Sinai launched a new HR shared services model shifting from manual processes to a new service experience that delivers self-service and drives operational efficiency while enabling human interactions at critical touch-points. Get insights on how Cedars-Sinai:

  • Defined a vision for HR service delivery and the people’s experience,
  • Transitioned from manual processes to automation,
  • Used a “storefront” model to humanize service delivery, and
  • Leveraged technology to deliver HR services, while making self-service easy.

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