CMDB Done Right: How to Build and Drive Value From Your CMDB

Thank you for your interest in our CMDB Foundation Workshop. The class is currently full. If you would like to be added to the waitlist please email Allison.

Sponsored by:

Many ServiceNow customers ask for real-world guidance on how to build an effective and trusted Configuration Management Database (CMDB). ServiceNow has consolidated key best practices and lessons learned into a CMDB workshop session which we are bringing to Milwaukee on May 21st.

This workshop is a collaborative hands-on session targeted towards CMDB owners, change and configuration managers, service management managers/directors.

During this workshop, we will jointly identify:

  • CMDB value for your organization
  • CMDB goals & objectives in the context of best practices including:
    • Critical design considerations
    • Building (and maturing) trustworthy data via platform automation
    • Staying healthy via self-healing remediation
  • Ideal use cases relevant to your organization
Agenda:
8:30am Registration & breakfast
9:00am Welcome & introduction / the CMDB challenge
9:15am Critical design considerations for CMDB success
10:30am Build and mature your CMDB with hands-on lab exercises
12:00pm Networking lunch and Partner showcase
1:00pm Keeping your CMDB healthy with hands-on lab exercises
2:00pm Content review, Q&A, closing remarks