CMDB Done Right: How to Build and Drive Value From Your CMDB

Event: CMDB Foundations Workshop
Date: June 6th, 2019
Location: TechTown Detroit | 440 Burroughs St, Detroit, MI 48202
Time: 10:00 am - 3:00 pm

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Many ServiceNow customers ask for real-world guidance on how to build an effective and trusted Configuration Management Database (CMDB). ServiceNow has consolidated key best practices and lessons learned into a CMDB workshop session which we are bringing to Detroit on June 6th.

This workshop is a collaborative hands-on session targeted towards CMDB owners, change and configuration managers, service management managers/directors.

During this workshop, we will jointly identify:

  • CMDB value for your organization
  • CMDB goals & objectives in the context of best practices including:
    • Critical design considerations
    • Building (and maturing) trustworthy data via platform automation
    • Staying healthy via self-healing remediation
  • Ideal use cases relevant to your organization
Agenda:
9:30am Registration
10:00am Welcome & introduction / the CMDB challenge
10:15am Critical design considerations for CMDB success
11:30am Networking lunch and Partner showcase
12:30pm Build and mature your CMDB with hands-on lab exercises
2:00pm Keeping your CMDB healthy with hands-on lab exercises
3:00pm Content review, Q&A, closing remarks

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