Date: 28 November 2019
Time: 09:00-17:00 (Networking until 19:00)
Venue: Quality Hotel Friends, Råsta Strandväg 1, Solna
Language: Swedish (keynote-presentation in English)

The ServiceNow Future of Work tour is an event for anyone who wants to make work, work better for people.
Registration Closed
Platinum sponsors:
Exhibition sponsor:

What’s new and what’s next in the world of work
Increased demands for efficiency and productivity - how do you combine it with a workplace where employees feel good, comfortable, developed and stimulated? It’s a challenge that is key for creating the Future of work. At the FUTURE OF WORK – we take the challenge and with customers and partners in focus, we will give you real examples on how to create an innovative attractive workday for the Future.

ServiceNow helps you deliver great employee and customer experiences. Future of Work is the place to learn, connect and get inspired to deliver on those experiences. The event is a mix of customer and partner stories and experts from ServiceNow giving insights on how to run a company with efficiency and heart.

Start or continue your journey with us at the FUTURE OF WORK on November 28th in Stockholm.

Bring a friend
The event is for anyone who wants to make work, work better for people. Whether you are in IT, HR, Customer Service or Security we have relevant stories to share with you. So, don´t forget to bring your colleague. Just forward this link to the landing page so your friend also can get inspired.

Experience Lounge
Come and join us and our partners at the Experience Lounge – the area to get new ideas and listen in to what our network can bring to you. The Experience Lounge is designed for networking, inspiration and to get new ideas for the Future.

  • Partner booths
  • ServiceNow DEMO stations
  • Coffee and Lunch breaks
  • Minglearea
  • Music
  • Fun

09:00 Registration and breakfast
10:00 Keynote: Karel van der Poel, VP Future Products ServiceNow & Sally Sourbron, Senior Director Human Resources EMEA
11:15 Customer Talkshow
12:00 Lunch
13:00 Breakout Sessions

• Employee Experience (HR) - Systembolaget - Before and after Christ (ServiceNow)
• The Future of IT Experience, Husqvarna – How to generate savings, automation and proactivity
• Customer Experience (CSM), Telia – our journey with ServiceNow
• Empower fast and effective IT response to vulnerabilities. *

14:00 Breakout sessions

• KPMG - Världens största CIO-undersökning
• SopraSteria – Customer service (CSM)

14:45 Experience Lounge, Networking area
15:15 External motivational speaker – Christina Stielli
16:45 Networking and inspiration

* A recent survey concluded an average enterprise is spending 205 hours a week to patch vulnerabilities found.
A tedious job but crucial to keep the organization safe and sound. In this session we will present how you can improve the efficiency of vulnerability management by x10 when enabling IT operations and Security to collaborate on the Servicenow platform.


Keynote speakers:
Karel Van der Poul, VP, Future Products & GM Analytics,
Sally Sourbron, Senior HR Director, EMEA

Customer speakers:
ICA Gruppen
Maria Lundberg, CIO

Viktor Hofslagare, HR Communicator

Lars-Stefan, Service Integrator
Johan Glad Hübsc, Service Integrator

Telia Company
Åse Rosenqvist, Senior Manager Enterprise Service Desk

Partner speakers:
Tomas Westin, HR Business Unit Lead
Gustav Rydeman, HR Business Unit Lead

Cecilia Täkte, Head of Digital Transformation & Innovation, KPMG
Therese Fajerson, Head of CIO Advisory, KPMG

KPMG & Harvey Nash CIO Study är världens största IT-ledarskapsstudie där över 3500 CIO har medverkat. Studien visar bland annat på att IT blir en allt viktigare del av företagets strategi. Kom och lyssna på trenderna och vilka framtida utmaningar CIOs ställs inför enligt 2019 års studie. Seminariet belyser några av nyckeltrenderna och avslutas med en panel diskussion baserat på trenderna.

SopraSteria and Customer

External speaker:
Christina Stielli, Authors and lecturers in the fields:
Joy at work, communication,
collaboration and change.
Speaker of the year, several years in a row

Anna Bellman
moderator and lecturer,
Bellacom Speaking Partner AB