You're Invited—ServiceNow CMDB Foundations Virtual Workshop with Ahead!

Date: Thursday, July 23, 2020
Time: 10:00am - 2:00pm CT
Location: Zoom link

CMDB DONE RIGHT: BUILD AND DRIVE VALUE FROM YOUR CMDB
Register Below
Sponsored by:

Many ServiceNow customers ask for real-world guidance on how to build an effective and trusted Configuration Management Database (CMDB). ServiceNow has consolidated key best practices and lessons learned into a CMDB workshop session which we are bringing to you virtually!  

This workshop is a collaborative interactive session targeted towards CMDB owners, change and configuration managers, service management managers/directors.

During this workshop, we will jointly identify:

  • CMDB value for your organization
  • CMDB goals & objectives in the context of best practices including:
    • Governance
    • Common service data model (CSDM)
    • Data population
    • Health and reporting
  • Ideal use cases relevant to your organization
Agenda:
10:00am Welcome & Inroduction
10:05am CMDB overview – value of CMDB and Common Service Data Model
10:20am CMDB governance – How to ensure a successful CMDB
10:35am CMDB population – Discovery, Service Mapping, and CI Identification
11:10am Interactive lab: Configure the CMDB simulator
12:10pm Break time 
12:20pm CMDB health – Health Dashboard and remediation
12:40pm Reporting – CMDB query builder
12:50pm Interactive lab: CMDB health simulator
1:50pm Next steps, closing remarks, Q&A
2:00pm Event conclusion

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